Terms & Conditions

Terms & Conditions – J.G.Climbingframes

These Terms and Conditions set out the use of this site. By accessing this Website and/or placing an order you are agreeing to operate strictly in accordance with these conditions and therefore agreeing to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this Website.

We encourage you to save a copy of these Terms and Conditions of Use using the ‘save as’ function of your browser or to print a copy using the ‘print’ function of your browser.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.


‘Conditions’ means these Terms and Conditions and the Special Conditions

‘Product’ means a product displayed for sale on the Website

‘Product Description’ means that part of the Website where certain terms and conditions in respect of the individual Product are provided

‘Special Conditions’ means the terms and conditions in the Product Description

‘Users’ means you or the users of the Website collectively

‘We/Us’ means J.G.Climbingframes

‘Website’ means any J.G.Climbingframes website located at www.junglegymclimbingframe.com or any subsequent URL which may replace it

‘Cookies’ means small text files which our Website places on your computer’s hard drive to store information about your shopping sessions and to identify your computer

‘United Kingdom’ means England, Wales and Scotland

‘UK mainland’ means England, Wales and Scotland excluding offshore locations

‘You’ means a user of this Website


J.G.Climbingframes may update these Terms and Conditions from time to time. Any such changes will be announced on the Website. You will be responsible for reading the Terms and Conditions on each occasion that you use this Website and your continued use of the Website shall signify your agreement to be bound by the Terms and Conditions.


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be strictly in accordance with these Conditions.

Security and Privacy

Your right to privacy is very important to us at J.G.Climbingframes and we treat it very seriously. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner and we will do all we can to make you feel comfortable about using our site and protecting your privacy.

J.G.Climbingframes is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your Personal Details or any queries with regard to our processing please email our Customer Care Team at sales@junglegymclimbingframe.com or telephone 0800… between 9am and 5pm (Monday to Friday). Please note emails will receive priority over telephone messages and we endeavor to answer all queries within 24 working hours.

We will treat all your Personal Details as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

We pledge that we will not release your Personal Details to any company outside J.G.Climbingframes for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Details and/or User Information, we are entitled to do so.

Our Rights

All rights, including copyright, in this Website are owned by or licensed to J.G.Climbingframes. Therefore you cannot copy, store and/or distribute its contents in whole or part, other than for your own personal or non-commercial use without our written permission. You also agree not to assist or facilitate any third party in the aforementioned.

J.G.Climbingframes reserve the right to modify, withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. Whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be in acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

By making the offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchased transactions.

Order Process

All orders that you place on this Website will be subject to acceptance in accordance with these Terms and Conditions.

Your Personal Details may be disclosed to reputable third parties who will help process your order. Our policy requires all such third parties to treat your Personal Details as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Non-acceptance of an order may be a result of:

• Out of Stock
• Our inability to obtain authorisation of your payment
• The identification of a pricing or product description error
• You do not meet the eligibility to order criteria

The contract will be concluded in English. The Terms and Conditions has been governed by and construed in accordance with the laws of England and only the English courts will decide any disputes.

Order Cancellation

Under the distance selling regulations you have the legal right to cancel your order within seven days from the date after the receipt of the order (with the exception of items made to your specification). Where goods are delivered to a third party (e.g. a gift) you will only be able to exercise this right if you are able to return us the goods you ordered.

Description of Products

J.G.Climbingframes take all reasonable care in the preparation of the content of this Website, in particular to ensure that details, descriptions and prices of products on J.G.Climbingframes Website are correct at the time of publishing and all products have been fairly described. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

Orders will only be accepted if there are no material errors in the description of the goods or their price as advertised on this Website. We have made every effort to display as accurately as possible the colours of the products that appear on the Website. The actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

To the extent permitted by applicable law, J.G.Climbingframes disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on the Website. All sizes quoted are approximate. J.G.Climbingframes shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.


Some of the products may be made from wood or other natural materials which unlike steel or plastic or other man made materials can be affected by its environment. Also each piece of timber will have grains and knots which will vary. These variations can absorb treatment and react with the atmosphere differently.

Some splitting of the timber may occur as it expands and contracts with changes in humidity and temperature, knots may also fall out. This is perfectly natural and does not affect the integrity of the product and does not class as damage unless it makes the product unfit for purpose. Your statutory rights are not affected.


We take full payment from your card at the time you place your order, unless we state otherwise on the product page or in direct communication with you. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

For payment methods see our section on ‘Checkout and Payments’

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All prices include VAT (where applicable) at the applicable current rates.

While we try and ensure all prices on our Website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


We offer a money back guarantee. Refunds and return requests must be made in writing by e-mail to J.G.Climbingframes at sales@junglegymclimbingframes.com

Should any product be found not to be fit for its intended use then J.G.Climbingframes will collect and replace the goods at no cost to you, but at a time determined by J.G.Climbingframes and agreed with you.

Installation of Product

You must ensure that you have received and checked your order in full before booking any fitters or contractors. J.G.Climbingframes will not be liable for any economic loss or claims (including without limitation loss of revenues, data, profits, expenses, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses due to fitters and contractors not being able to continue installation as a result of missing, damaged, non delivery or incomplete delivery of goods ordered from J.G.Climbingframes.

Where J.G.Climbingframes provide details about installers or where you use your own installer the contract is between you and the installer. Therefore we cannot accept any liability claims arising from the installation of products purchased from us, and in the event of any queries or problems arising from work carried out by the installers, customers must contact the installer concerned.


Cracks & Splits (Shakes) in Wood


These are natural features of any timber and will vary in size depending on ambient temperature and humidity, we accept no responsibility for this. During dry spells you can water your wood to close up any cracks.


Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of J.G.Climbingframes or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Details.

We pledge that we will not release your Personal Information to any company outside J.G.Climbingframes for mailing or marketing purposes.


If any part of these Terms and Conditions is found to be unenforceable as a matter of law, all other parts of these Terms and Conditions shall not be affected an shall remain in force.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.

You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our Website. Certain national laws may prohibit the importation or exportation of certain goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

These Terms and Conditions do not affect your statutory rights